Returns & Exchanges
At Sterling Home, we want you to be completely satisfied with your purchase. If a piece doesn't perfectly fit your space, you can return most items in their original condition within 30 days of delivery.
Initiate Your Request
Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number.
Prepare the Item
Carefully repackage your items in their original boxes with all protective padding and documentation to ensure safe transit back to our warehouse.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a furniture pickup.
Receive Your Refund
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing